Customer stories
What it looks like in practice
Grocery estates, high-street conversions, whole-store reviews. Real clients, real projects, told the way they happened.
Grocery
Waitrose reworked its estate for HFSS compliance ahead of the deadline
Thousands of planograms created, reported on, and reassigned across the estate ahead of the October 2022 HFSS legislation.
- Planogramming
- Space planning
- Implementation support
Grocery
ASDA reflowed its departments across hundreds of stores
Over six hundred store plans delivered across Chilled, Impulse and Core Grocery reflows, in-house at first and then remotely.
- CAD planning
- Space analysis
- Range analysis
Convenience
Morrisons converted the McColl's estate to Morrisons Daily
Around five hundred McColl's convenience stores re-planned as Morrisons Daily outlets, with new categories and licensing constraints designed in.
- CAD planning
- Store layout
- Equipment specification
Health & beauty
Holland & Barrett cut a third of the shelving and made the store easier to shop
A whole-store category review that reduced shelving and stock by roughly a third and gave the space back to brand and product messaging.
- Visual merchandising
- Space planning
- Retail strategy
Health & beauty
Holland & Barrett set one visual standard across the whole estate
A visual merchandising methodology built with Buying, Marketing and Merchandising, tested in key categories, now rolling out estate-wide.
- Visual merchandising
- Space planning
- 2D/3D design
DIY
B&Q redesigned its Décor departments store by store
Customised department layouts for every store, folding new merchandising principles and equipment into layouts no template could cover.
- Space planning
- CAD design
- Visual merchandising
Convenience
McColl's got 350 new floor plans from third-party survey data
Third-party survey data verified, corrected and turned into 350 revised floor plans, on time and on budget.
- CAD planning
- Planogramming
- Space planning
Garden centres
Little Dobbies took the garden centre to the high street
A planogram library built and managed for the Little Dobbies format, with Sainsbury's concessions ranged in and tuned by sales analysis.
- Planogramming
- CAD design
- Sales analysis
Don’t take our word for it
1000sof plans accurately created ahead of schedule
Waitrose moved planogramming platforms without missing a review
“When transitioning to an improved planogramming software to increase productivity, profitability & data reporting, OSP provided expertise and fundamentally highly skilled resources. The professionalism, adaptability and commitment of the OSP team to work to process, combined with their bespoke checking tools ensured that many thousands of plans were accurately created. OSP’s work rate and dedication enabled the project to be delivered ahead of schedule.”
Adam Stevens, Partner & Subject Matter Expert, Waitrose
The RNLI drives vital retail income with data it can act on
“I wanted to say a massive thank you for the recent presentation, discussion, and the huge amount of pre-work that went into it. It has given us data we simply wouldn’t be able to achieve on our own which will help us move forward and drive sales which are vital for the RNLI. We are looking forward to receiving the report and working with you going forward.”
Stephen Derrick, Operations and Merchandise Manager, RNLI
Dobbies maximises sales and profit with category-aware planograms
“OSP provide Dobbies with an excellent and innovative planogram and range analysis service. As the UK’s leading garden centre retailer, it’s essential that we work with teams that are driven, creative and deliver quality results. Their knowledge across our different categories enables them to support buyers to deliver optimal planograms that maximise sales and profit, as well as being engaging for customers. OSP have been a great support with the little dobbies’ roll out, providing regular planogram refreshes and quick turnaround times.”
Archie Stewart, Head of Format and Development, Little Dobbies
A pilot on one category unlocked a full assortment review at Superdrug
“We completed a pilot on the Men’s Category, which provided a number of statistical outputs including a recommendation of new store clusters, which included a demographic overlay to determine each type of store. This has allowed the company to instigate a major Men’s Category review identifying assortment opportunities and the removal of poor performing products that may work in certain store clusters, but not all. We hope to expand the work with OSP-Retail into other important categories during 2021.”
Chris Brown, Head of Trading, Skin Care and Hair, Superdrug
More from the people we work with
OSP’s unique approach and delivery have provided Wolseley with the foundation, tools, and ability to build on and deliver continued success. Their skill to quickly build the necessary foundations based on business requirements, develop processes and coach individuals have catapulted Wolseley into a new era of true Customer Centric Merchandising. OSP’s ability knows no bounds.
OSP’s merchandising solution revolutionised our space planning facilities. A thorough day’s training gave us all the tools to get started creating effective planograms. If we ever have any questions the support is always quick, detailed and friendly.
OSP have been working exceptionally hard at completing a forensic survey project for us here at McColl’s. They were able to take on board any last-minute changes in priority and complete them quickly and accurately. As a resource they are extremely approachable and always endeavour to help as much as possible. Any challenges we faced were always brought to my attention straight away and dealt with as required. The working relationship has been incredible since the very beginning and grows stronger still. All their hard work and support has been truly invaluable. The workload has evolved during our time with OSP but to ensure we are always supported, they have taken it upon themselves to create guides and teach other team members specific tasks so that they too can offer support while others move on to different areas within the business. The dedication and effort they put into their work is excellent.
OSP has been providing essential ongoing support to Wyevale as it makes the significant transition to planogram all of its retail space, as a result, we have started to maximise our retail space. Their abilities, business understanding, and expertise across different platforms have supported the planogram capture of circa 70% of total SKU count so far.
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